Frequently Asked Questions

For help booking your Focus on the Family Cruise, email help@focuscruise.com

Call (844)-386-3628 for further assistance after email inquiry.

Onboard Services
Q: Can I have professional photos taken during my cruise?

A: Yes. Professional photographers stroll about the ship, taking Guest photos at Character Greetings and during dinner, deck parties and other activities. Retrieve, review and purchase your photos at Shutters, our onboard photo store. During your cruise, stop into Shutters to arrange personalized portraits or to purchase cameras and accessories. View photos taken during your cruise at My Cruise Photos.

Q: Since this is our first cruise, what are the top things we should know before we go?

A: One of the great things about a Disney Cruise is that you can have a relaxing time on board and in port without having to do a lot of advance planning and preparation. Once on board, your stateroom, meals and entertainment are included. Ahead of time, you may want to plan Port Adventures excursions or make a dining reservation at one of the adult-only restaurants. But all you really need to do once you book your cruise is pack a bag (bring any essentials such as medication or baby food), complete your required documents and come aboard. The atmosphere is casual and the Crew Members will be ready to assist you. If you happen to forget something, one of the onboard shops is likely to have what you need.

Q: What is Onboard Airline Check-In service?

A: Onboard Airline Check-In allows you to check your luggage and get the boarding passes for your flight home before you leave the ship. This convenient service is available for Guests who purchase Disney ground transportation. If you are eligible for Onboard Airline Check-In service, Disney Cruise Line will provide you with boarding passes for your return flight, plus check and transport your luggage through to your airline. Remember to pack important documents, medications and valuables in a carry-on bag. Ground Transportation can be purchased after you’ve received your Disney booking number approximately 3-4 weeks prior to sailing.

Q: Is there laundry service on board my ship?

A: Yes. For an additional fee, full-service laundry and dry-cleaning services will pick up and deliver right to your stateroom. Charges will be applied to your stateroom folio. You’ll also find 24-hour, self-service Guest laundry facilities equipped with washers and dryers, along with detergent and complimentary ironing equipment. No coins are needed―pay using your Key to the World card. For safety reasons, the irons may be used only in the laundry room. Please note that personal irons are prohibited and cannot be brought aboard.

Q: Can I use my cell phone while out at sea?

A: Disney Cruise ships offer Cellular at Sea, an advanced onboard network that allows Guests using most wireless providers to use their cell phones and tablets while at sea. Prices vary depending upon your cellular provider and usually include international roaming charges. These charges will be billed to you directly by your wireless carrier. We advise you to consult your carrier for information about their cruise/vacation rate plans. You may also use the ship’s public phones for ship-to-shore calling (charged per call) without using a wireless plan.

Q: Is there a Guest Services location on board where I can get assistance during my cruise?

A: The Crew Members at the Guest Services Desk on Deck 3, Midship, will be happy to assist you 24 hours a day. Feel free to stop by or call the Guest Services Desk from your stateroom. For assistance with planning and booking excursions, please visit or call the Port Adventures Desk on Disney Dream at Deck 5.

Q: What types of merchandise are for sale on the ship?

A: Onboard shops carry everything from beautiful apparel and fine watches to hats and bathing suits―and exclusive Disney Cruise Line logo merchandise not available on land. You’ll also find exclusive Disney collectibles, fine art and duty-free items for yourself and friends back home. And if you run out of toothpaste, sunscreen or other sundries, you can resupply without leaving the ship.

Q: Do I need to bring an electrical converter?

A: Guests from the U.S. and Canada do not need to bring electrical converters, as all stateroom outlets are 110V/60Hz North American Standard, which is the same kind of outlet type used in your home.

Q: Is there an expected amount for gratuities, and how should I pay them?

A: It is customary to give gratuities in recognition of exceptional service, which you’ll receive in abundance aboard the ship. Your registration costs already include the following customary gratuities for the exceptional service you will receive on the ship. If you wish to increase your gratuity amounts onboard, please stop by our Guest Services desk, located on Deck 3, Mid-ship, at any time during your sailing.

Customary gratuities: (Per Guest)
Dining Room Server – $16.00
Dining Room Asst. server – $12.00
Dining Room Head Server – $ 4.00
Stateroom Host/ Hostess – $16.00

Additional gratuity information:
Dining Manager – Your Discretion
Room Service – Your Discretion
Palo Your Discretion Remy – Your Discretion
Senses Spa & Salon – An 18% gratuity will automatically be applied to all spa services
Babysitting  – Gratuity not expected
Port Adventures – Optional; not included in Port Adventures price

Please note: a 15% gratuity is automatically added to bar, beverage, wine and deck service tabs. All gratuities can be charged to your stateroom folio.

Q. Does the ship offer Wi-Fi service?

A. Through Connect@Sea, Disney Cruise Line offers a variety of on board
Internet packages to suit your needs. Depending on how much you use your
wireless devices, you can choose from a variety of plans.

Once you’ve boarded, access Disney Cruise Line’s
DCL-GUEST Wi-Fi network to learn about the different offerings and specific
pricing for your cruise. You can use your data plan on as many devices as you
want. Your Wi-Fi plan will be charged to your stateroom folio.

Note that there is no cost for connecting to the ship’s
Wi-Fi network when used only for the disney
Cruise Line Navigator app.

Q. What is the Disney Cruise Line Navigator app?

A: The Disney Cruise Line Navigator app lets you enjoy your cruise in exciting new ways by putting helpful features and important onboard information in the palm of your hand through your smart phone or tablet.

You can download the app for free at home or before boarding from the iTunes App StoreSM for iOS devices or Google Play™ for Android devices. Once on board, just connect to the ship’s Wi-Fi network (which is complimentary when used for this app only) and enjoy the convenience of navigating your entire cruise experience from your mobile device.

The Disney Cruise Line Navigator app provides up-to-date information on all that’s going on aboard your cruise, including:
• Character Experiences
• Deck Parties
• Dining
• Movies and Live Shows
• Nightclub and Lounges
• Spa and Salon
• Fitness and Recreation
• Youth Clubs
• Pools and Splash Zones
• Ports of Call

Plus, you’ll have a host of convenient features at your fingertips, including:
• A daily onboard calendar of events and activities
• A personal planner so you can save your schedule and favorite activities to one place
• A complete deck plan and guide to the ship so you can explore all there is to do
• While aboard your cruise, chat one-to-one, or with multiple friends and family members at once

Q. Will my Castaway Club benefits apply to the Focus on the Family 40th Anniversary Cruise?

A
.Yes, most of the Castaway Club benefits will apply during this sailing, according to the benefit level of the Guest with the highest membership level within each stateroom

Prohibited Items
Q. Can I decorate my stateroom door or hang items over the doors?

A. To ensure an enjoyable cruise experience for all our Guests, we ask that you take
note of the following guidelines for decorating your stateroom door. We thank
you for your understanding and cooperation.

You are welcome to place magnetic signs on your stateroom door. Though, please note
that Concierge staterooms on the Disney Dream have wooden doors. You may not
affix items to your stateroom doors using tape or any adhesive, including
removable gel adhesives, as this can damage the doors’ finish.

Also, using over-the-door hanging organizers is prohibited, as they can scratch
and/or disfigure stateroom doors and trim.

Guests who damage doors in violation of these guidelines will be assessed, a $100 fee
per incident to cover the cost of repairs.

Q. What are the restrictions for bringing firearms or weapons on board the ship?
A. For the safety of our Guests, Disney Cruise Line has a Zero Weapons Policy.
Firearms, ammunition, knives (including dive knives), swords, daggers or any other types of weapons are not allowed on board under any circumstances.

Guests found with any of these or similar items in their baggage or on their person will be required to surrender the items to Port Security until their return to port.

We appreciate your understanding and cooperation.

Q. What items are prohibited on board the ship and on Castaway Cay?

A. In order to maintain a safe and secure environment for all Guests and crew, the following items are prohibited on board Disney Cruise Line ships. If found, the items listed, and anything similar, will be held in storage for the duration of the cruise. We thank you for your understanding and cooperation. Items prohibited on board ship and on Castaway Cay.

  • Firearms, ammunition, knives (including dive knives), swords, daggers and any other types of weapons
  • Toy guns or other replicas of firearms and weapons
  • Highly flammable liquids and combustible substances
  • Liquid oxygen
  • Non-prescribed controlled substances, illegal drugs, medically prescribed and synthetic marijuana
  • Hookah pipes
  • Power tools and toolboxes (except those utilized by vendors providing services)
  • Potentially dangerous sporting equipment, including baseball and cricket bats, hockey and lacrosse sticks, pool cues, ski poles, fishing gear and archery equipment. (Golf clubs are permitted as long as they are stored inside your stateroom.)
  • Scuba equipment such as tanks, spears, spear guns, slings, dive knives, pry bars, and underwater scooters. (Masks and snorkels are allowed)
  • Remote-controlled helicopters, airplanes, drones or similar devices Kites, balloons, surfboards, wave boards, inflatable floats, pool noodles, inflatable pools and wagons
  • Bicycles, scooters, skateboards, hoverboards, inline & roller skates, any footwear with wheels (i.e. Heely’s type shoes) and Segways, or other wheeled mobility devices with less than three wheels and devices that cannot maintain stability and balance when stopped, unpowered or unoccupied. Training wheels or similar modifications are not permitted.
  • Wheeled transport devices other than those required by Guests with disabilities
  • Electrical appliances such as rice cookers, hot plates, coffee makers, blenders, electric irons, electric blankets, heating pads, bottle sterilizers and warmers
    • Please note: A limited number of approved bottle warmers and bottle sterilizers are available upon request through Guest Services
    • All ships offer self-service laundry facilities with irons and ironing boards. Portable fans are permitted in your stateroom. However, you must contact Guest Services to have the Chief Electrician approve your fan.
    • Candles and incense
    • DVD, VCR, and Blu-ray players
    • Gaming systems such as Playstation®, Xbox and Nintendo Wii (due to compatibility issues with the stateroom TVs)
    • Musical instruments
    • Ice chests and coolers, except for those permitted for storing medications, baby food and items related to dietary restrictions
    • Homemade, precooked or perishable foods or open food containers.
    • Over-the-door hanging organizers
    • Metal detectors
    • Fireworks or pyrotechnics
    • Seasonal and/or celebratory light bulb strings
    • Extension cords or surge protectors

You are welcome to bring:

  • Nonperishable, government-approved snack foods in sealed, original packaging. All items must either be consumed prior to returning to your home port or remain unopened.
  • Breast milk, in carry-on luggage only.
  • Coolers no larger than 12″ x 12″ x 12″ [30.5cm x 30.5cm x 30.5cm], as carry-on luggage only for storing medications, baby food or items related to dietary restrictions only.
Health and Safety
Q. Do Disney Cruise Line ships supply flotation vests for use in the pools?

A. As a courtesy, complimentary flotation vests are available on the pool decks aboard all Disney ships. These vests can only be worn by children in the swimming pools to help with flotation and must not be taken ashore at ports of call, including Castaway Cay.

Flotation vests are available for children and adults at the Pelican Plunge water-play area on Castaway Cay. However, these vests are for use only at this site and may not be used at the beaches.

Please note that flotation vests are not a substitute for the life jackets located in Guest staterooms, nor are they a substitute for adult supervision.

Q. What is the compulsory assembly drill?

A. All Guests must participate in the pre-departure assembly drill to comply with U.S. Coast Guard and international safety regulations. Everyone on board will be notified when the drill is to begin and everyone is required to take part.

You will be asked to follow the instructions heard over the ship’s loudspeakers. Once the drill is completed, it’s time to set sail!

Q. Are Guests who are pregnant permitted to sail?

A. Women who have entered their 24th week of pregnancy as of their embarkation date or who will enter their 24th week of pregnancy during the cruise will be refused passage due to safety concerns.
Neither a doctor’s medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy at any stage.

The Centers for Disease Control and Prevention (CDC) has issued a travel alert for travelers to specific countries in the Caribbean and Latin America due to the Zika virus, a mosquito related illness. While the most common symptoms are usually mild and include fever, rash, joint pain and pink eye, pregnant women should pay special attention to the travel alert and take necessary precaution to avoid mosquito bites. Additional information can be found under the Travelers Health section of the CDC website athttp://wwwnc.cdc.gov/travel/notices.

Q. If someone in my party gets sick, is there an onboard doctor or nurse?

A. The Health Center, located on Deck 1, Forward, is open during daily clinic hours to provide non-emergency medical care throughout your cruise. In the event of a medical emergency, a doctor and nurse are on call 24/7. Please note that medical personnel are employed by a company independent of Disney Cruise Line and standard prevailing fees are charged for all services.

Fees incurred at the Health Center will be charged to your stateroom account. Because onboard medical services are considered “care outside the United States,” you will be responsible for paying any such charges prior to debarkation. The Health Center will provide you with the paperwork you’ll need to process any claim through your health insurance provider.

Q. What are my rights as a Disney Cruise Line Guest?

A. To see Cruise Lines International Association’s Cruise Industry Passenger Bill of Rights, Click Here (https://disneycruise.disney.go.com/faq/heath-safety/passenger-bill-of-rights/)

Guests with Disabilities
Q. Am I allowed to bring my service animal on the cruise?

A. Yes. Trained service animals are welcome in most locations onboard Disney Cruise ships. All service animals must remain on a leash and under your control, or that of someone in your travel party, at all times. Further, you will be responsible for the care and feeding of your animal.
Service animals are not permitted in the pools or wet play areas onboard the ship and may not be left unattended inside a stateroom. Disney Cruise Line Crew Members are not permitted to take control of a service animal.

Due to the nature of some Port Adventures excursions, service animals may not be permitted.

Important note: You are responsible for obtaining the import permits from all countries that require those special documents and must have those original documents available at all times. Please be aware that obtaining those permits can take weeks or months, and some countries may not allow animals to enter at all.

Copies of completed permits for each port of call must be sent to Disney Cruise Line Special Services prior to the sail date.

For questions regarding a service animal you can contact Disney Cruise Line Special Services to discuss required documentation, the set-up of a relief area and the availability of Port Adventures. You should note any special requirements/needs in your reservation, and you will be directed to contact Disney Cruise Line’s Special Services after you’ve received your Disney booking number approximately 3-4 weeks prior to sailing.
Disney Cruise Line Special Services
Phone: (407) 566-3602
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com
Guests under age 18 must have parent or guardian permission to call.

Q. Are there special services I can request to assist with my medical condition?

A. Equipment such as sharps containers, raised toilet seats and shower seats may be available for use in your stateroom. In addition, sharps containers are located in all public restrooms.

Disney Cruise Line offers a number of service options for Guests with autism and other disabilities that impact their ability to wait in line or remain in a crowded environment.

Also note,
• You are responsible for renting any medical equipment from a third-party supplier as well as arranging the pickup and return of that equipment.
• If you plan to bring medical equipment or supplies on board, please contact Disney Cruise Line Special Services prior to boarding, as documentation may be required.
• You should verify with your physician that you are well enough to travel on your selected itinerary.
• We recommend that you carry copies of any pertinent medical and emergency contact information.
• Our onboard Health Centers are equipped to provide first aid and basic emergency care.
• A doctor and nurse are onboard and on-call 24 hours a day for emergencies.
• Please review your medical and travel insurance options as well, to ensure coverage of medical services outside of the United States.
You should note any special requirements/needs in your reservation, and you will be directed to contact Disney Cruise Line’s Special Services after you’ve received your Disney booking number approximately 3-4 weeks prior to sailing
Disney Cruise Line Special Services
Phone: (407) 566-3602
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com
Guests under age 18 must have parent or guardian permission to call.

Q. What should I know about using a wheelchair or mobility device on board? And can I rent a wheelchair to use on the ship during the cruise?

A. Most Guest areas on the ship, including the theaters, restaurants and shops are wheelchair accessible. There are also accessible public restrooms. There are a variety of wheelchair-accessible staterooms available with 32-inch-wide doors and many other accessibility features.

The Disney Dream has a limited supply of wheelchairs on board for assisting in embarkation and debarkation and for emergency use. However, Disney Cruise Line cannot provide Guests with a dedicated wheelchair for the entire cruise. Also note that Disney Cruise Line wheelchairs cannot be brought ashore.

Please note the following regarding the use of wheelchairs and mobility devices on Disney Cruise Line:
• You must provide your own wheelchair or other mobility aid or arrange for the rental, delivery and pickup of that device to and from the ship on your own.
• We strongly recommend that you sail with someone who can physically assist you when necessary. Certain activities, like using a tender boat to visit a port of call or accessing a pool, require Guests to transfer out of their wheelchairs.
• Due to safety regulations, wheelchairs, scooters, strollers and other personal belongings may not be stored in public passageways and must be stored inside staterooms or a designated public storage area.

If you need a wheelchair accessible stateroom, you can choose from a variety of categories. Accessible stateroom features include:
• Minimum 32” doorways
• Emergency call buttons
• Open bed frames
• Ramped bathroom thresholds
• Bathroom and shower grab bars
• Roll-in showers
• Fold-down shower seats
• Hand-held shower heads
• Refrigerators

If you plan to travel with a wheelchair or mobility aid, you should note that in your reservation, and you will be directed to contact Disney Cruise Line’s Special Services after you’ve received your Disney booking number approximately 3-4 weeks prior to sailing.
Disney Cruise Line Special Services
Phone: (407) 566-3602
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com
Guests under age 18 must have parent or guardian permission to call.

Q. Am I allowed to bring oxygen equipment onto the ship?

A. Yes, you are permitted to bring oxygen tanks and equipment on board, but please be advised of the following guidelines:
• You must bring your own oxygen tanks or make arrangements with a third party for the rental, delivery and return of any tanks and related medical equipment.
• Due to safety and storage concerns, there are limitations on the types and quantities of tanks permitted onboard. Oxygen concentrators are acceptable; however, liquid oxygen and other large-tank systems are prohibited.
• You should note any special requirements/needs in your reservation, and you will be directed to contact Disney Cruise Line’s Special Services after you’ve received your Disney booking number approximately 3-4 weeks prior to sailing.
Disney Cruise Line Special Services
Phone: (407) 566-3602
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com
Guests under age 18 must have parent or guardian permission to call.

Q. Do any of the ship’s pools have lifts for Guests with disabilities?

A. Yes. Guest-operated pool lifts are available at certain locations for requested time periods within operating hours. The pool lift maximum weight limit is 300 pounds.
You should note your interest in using the pool lifts in your reservation, and you will be directed to contact Disney Cruise Line’s Special Services after you’ve received your Disney booking number approximately 3-4 weeks prior to sailing.
Disney Cruise Line Special Services
Phone: (407) 566-3602
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com
Guests under age 18 must have parent or guardian permission to call.

Q. What are the participation guidelines for adults and children with disabilities on the cruise?

A. Disney Cruise Line offers a variety of services and facilities for Guests with disabilities to help provide a magical vacation experience!

The Disney Dream’s secured Disney Oceaneer Lab and Disney Oceaneer Club are open only to children ages 3 through 12. There are separate age-specific onboard activities and venues for tweens (ages 11 to 14) and teens (ages 14 to 17). Open House hours are available so the entire family can join the fun and participate together.

Our programs are available to children who are fully toilet trained, able to individually participate within our counselor-to-child ratio groups, and interact socially and comfortably with peers of their own age and physical size.

Group babysitting is available for children 3 years old and under (for an additional fee); we do not provide babysitting in Guest staterooms.

Unfortunately, our youth activities and babysitting services are unable to accommodate children who require one-on-one care, which includes counselor-assisted medical attention. Additional participation guidelines and restrictions may apply and are established to provide a safe and secure youth entertainment environment.

You should note any special requirements/needs in your reservation, and you will be directed to contact Disney Cruise Line’s Special Services after you’ve received your Disney booking number approximately 3-4 weeks prior to sailing.
Disney Cruise Line Special Services
Phone: (407) 566-3602
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com
Guests under age 18 must have parent or guardian permission to call.

Q. What services are available for Guests with impaired hearing or vision?

A. Disney Cruise Line can provide a variety of services for Guests with vision loss, including larger-print format on select communications, information in audio format, audio-described movies, and Braille signage.

In addition, Disney Cruise Line has a number of services to help Guests with hearing loss, including captioned television and movies, assistive listening systems, room communication kits, stateroom TTYs and shared American Sign Language interpretation services for various U.S.-based sailings.
Guests with impaired vision should note any special requirements/needs in your reservation, and you will be directed to contact Disney Cruise Line’s Special Services after you’ve received your Disney booking number approximately 3-4 weeks prior to sailing.
Disney Cruise Line Special Services
Phone: (407) 566-3602
TTY: (407) 566-7455
Email: SpecialServices@disneycruise.com
Guests under age 18 must have parent or guardian permission to call.

Staterooms
Q.Can I reserve connecting staterooms?

 

A. Yes. The Disney Dream is specially designed to accommodate families and groups, with over 500 connecting doors that allow for ample connecting staterooms.

Connecting staterooms with verandahs feature a partition that may be opened to create a larger shared balcony.

When you book your cruise, you can find connecting stateroom pairs on your ship (subject to availability) by referring to the locator deck plan when you reserve your first stateroom.

We cannot guarantee the availability of connecting staterooms for Restricted-Fare reservations.

Q. If I’ve already booked my cruise, can I still change or upgrade my stateroom?

A. Yes, changing or upgrading your reservation is easy to do online. Just click on the “Book It” button on the Focus Cruise reservation page.

If your reservation includes more than one stateroom, you will need to view or make changes to each room individually.
Please note: additional charges may be added to your account for any new Guests and/or stateroom upgrades.

Q. Can I request an extra cot for my stateroom?

A. Our reservation system ensures that you will select accommodations with the correct number of beds and ample space for the Guests occupying your stateroom. We regret that we cannot provide additional cost.

If the number of Guests in your travel party changes and you need more space, you may reserve a larger stateroom or add an additional stateroom to your reservation, subject to availability.
Cribs may be requested at the time you book your cruise or through an email to FocusCruise@landrykling.com closer to sailing.

Q. Can I choose a specific stateroom, or will one be assigned to me?

A. After you select your stateroom category at the time of booking, you can then choose an available stateroom; otherwise, a room from within that category will be assigned to you.

Q. How many Guests can occupy one stateroom?

A. All staterooms can accommodate up to 3 people, and there are a variety of rooms that can accommodate up to 4 or even 5 people. When reserving your room, you will start by indicating the number of people you want to have share your stateroom (one of whom must be an adult over the age of 21). You will then select from the available room types that can accommodate your party size for booking. If you have a larger travel party, you will need to reserve more than one room and can email us at FocusCruise@landrykling.com to inquire about available rooms that are close together.
Q. What kinds of television and movie channels are available in my stateroom?

A. You can select from a wide variety of television, movie and information channels in your stateroom, all at no extra charge. You’ll find a complete channel guide in your stateroom.

Please note that while most channels are available throughout your cruise, some satellite channels may be temporarily unavailable due to your ship’s location.

Dining, Food & Beverages
Q. Are there dress codes or guidelines regarding dressing for dinner?

A. In general, most onboard dining locations are “cruise casual”—so casual attire, such as shorts and T-shirts, is permitted, with the exception of swimwear and tank tops. The cruise will have special theme nights that provide opportunities to dress up for a one-of-a-kind family photo.

Dress codes for Palo and Remy, Adults-Only Restaurants for Guests 18 and Older
So that we may provide an enjoyable and refined dining experience for all Guests, please be advised that jeans, shorts, capri pants, flip flops and tennis shoes are not permitted at Palo or Remy. We thank you for your understanding and your cooperation with the following dress requirements.

At Palo: The elegant northern Italian-inspired dining venue.
Dinner & Brunch
Men – Dress pants and dress shirt; jacket is optional
Women – Dress or pantsuit

At Remy: Serving sophisticated French cuisine.
Dinner
Men – Dress pants with sports jacket or suit is required; tie is optional
Women – Cocktail dress, pantsuit or skirt with blouse

Brunch
Men – Dress pants and a dress shirt; jacket is optional
Women – Dress or pantsuit

Q. What time is dinner served on the Disney Dream and is there a way to indicate which dinner seating I Prefer?

A. Each night, there is a Main Seating and a Second Seating for dinner. In general, the Main Seating begins between 5:45 PM and 6:15 PM and the Second Seating begins between 8:00 PM and 8:30 PM, though these times may vary based on itinerary.

When you book your vacation, you may request either the Main or Second Seating. If your seating preference is not available, an alternate seating will be assigned. Regretfully, requests for a specific dining time may not be guaranteed.

Remember, you also have the option to enjoy flexible mealtimes with casual and quick-service dining throughout the evening, or 24-hour room service in your stateroom.

Q. What is rotational dining?

A. Rotational dining is the Disney Cruise Line way of making sure that all Guests get to enjoy each of the three themed dining venues on board.

You will receive your restaurant schedule upon boarding. Each evening, you, your tablemates and servers will rotate to a different restaurant. As you rotate, the same members of the wait staff—who know your preferences—will serve you while you get to experience the unique atmosphere of each restaurant.

Children’s menus are available in all the restaurants in your rotation.

Q. What age must a Guest be to drink alcoholic beverages on the ship?

A. The drinking age on board is 21, and a valid photo I.D. is required.

Please note:
• All Guests must comply with all laws and Disney Cruise Line policies related to the consumption and distribution of alcohol.
• In particular, Guests are prohibited from providing alcoholic beverages to any other person, regardless of age.
• This policy is subject to change without notice.
• Disney Cruise Line reserves the right to refuse sale and/or service of alcoholic beverages to anyone.

Q. Can I request to share a table at dinner with specific Guests?

A. Disney Cruise Line policy is to seat all Guests in your stateroom at the same table. When you receive your booking ID# (3 to 4 weeks prior to boarding), you may submit a request to sit with others who will also be on board. Otherwise, assignments will be made to fill all the tables. Cruise personnel will do their best to match dining groups. For instance, adults without children will dine together, while families will be seated with other families.

Q. Is room service available on the ship?

A. Complimentary room service, included in the price of your cruise, is available 24 hours a day, for breakfast, lunch, dinner and snacks.

Room service will be available until 1:30 AM on the final day of your cruise.

Any room service gratuity is at your discretion.

Q. What do I need to know if I plan to dine at Remy?

A. Remy is an adults-only restaurant located on Deck 12 of the Disney Dream, offering an elegant dining experience. Here, you can enjoy a relaxed dinner featuring fine French-inspired cuisine. Remy also offers a champagne brunch.

Remy dining is limited to Guests ages 18 and older. Dinner is $85 per person. Brunch is $55 per person, with champagne pairing available for an additional $30 per person.

Seating for Remy is limited and advance reservations are highly recommended.

Dress Code: So that we may provide an enjoyable and refined dining experience for all Guests, please be advised that jeans, shorts, capri pants, flip-flops and tennis shoes are not permitted. We thank you for your understanding and your cooperation with the following dress requirements.
Dinner
Men: dress pants with sports jacket or suit is required; tie is optional
Women: cocktail dress, pantsuit or skirt with blouse
Brunch
Men: dress pants and a dress shirt; jacket is optional
Women: dress or pantsuit

Reservation Cancellation Policy: Reservations must be canceled at least 24 hours prior to the reservation time to avoid a cancellation fee. Guests who fail to arrive for a reservation without canceling will be charged the full cost of the Remy dining option.

Q. What do I need to know if I plan to dine at Palo?

A. The Disney Dream features the adults-only restaurant Palo, serving northern Italian-inspired cuisine in an elegant but relaxed atmosphere. Palo also offers a champagne brunch.

Palo dining is limited to Guests 18 and older. The Palo dining option is $30 per Guest for both brunch and dinner.

Seating for Palo is limited and advance reservations are highly recommended.

Dress Code: So that we may provide an enjoyable and refined dining experience for all Guests, please be advised that jeans, shorts, capri pants, flip-flops and tennis shoes are not permitted. We thank you for your understanding and your cooperation with the following dress requirements at both dinner and brunch:

Men: Dress pants and dress shirt; jacket is optional
Women: Dress or pantsuit

Reservation Cancellation Policy: Reservations must be canceled at least 24 hours prior to the reservation time to avoid a cancellation fee. Guests who fail to arrive for a reservation without canceling will be charged the full cost of the Palo dining option.

Q. Are you able to accommodate my dietary requests and/or food allergies?

A. Disney Cruise Line offers gluten free, vegetarian, no sugar added, dairy-free, and lighter note offerings on all of our table-service restaurant menus.

Additionally, kosher meals and other lifestyle/cultural meal options may be available upon advance request at no additional charge. To inquire about special meal options available, contact Disney Cruise Line by calling (800) 951-3532. Guests under age 18 must have parent or guardian permission to call. Unfortunately, these requests cannot be accommodated at our quick-service meal locations or through in-room dining.

If you choose to make a special meal request, indicate this on your reservation at the time of booking or email Focuscruise@landrykling.com.

For questions regarding severe or life-threatening food allergies, you can contact the Special Services team at Disney Cruise Line (407) 566-3602. Guests under age 18 must have parent or guardian permission to call.

Keep in mind that food allergies should also be brought to the attention of your Head Server once on board the ship.

Disney Cruise Line will use reasonable efforts to prevent introducing an allergen of concern into food by paying close attention during the sourcing, preparation and handling processes. However, it is ultimately up to the Guest to use discretion to make informed choices when ordering food items. Disney Cruise Line cannot guarantee that allergens have not been introduced during another stage of the food-chain or—even inadvertently—during preparation. We do not have separate kitchens to prepare allergen-free items or separate dining areas for Guests with allergies or intolerance.

Q. Which of the ships’ dining locations serve breakfast and lunch?

A. Breakfast and lunch are served at various onboard venues including the Royal Palace and the Enchanted Garden.

Breakfast and lunch are also served buffet-style and can be enjoyed as a casual dining experience at Cabanas. In addition, breakfast and lunch are available as quick poolside meals on all our ships. Hours of operation differ by day and venue, so be sure to check the Personal Navigator daily newsletter once on board for specific hours and details.

Q. Are soft drinks or alcoholic beverages included with the cost of my cruise?

A. Soft drinks are included at no extra cost with meals, while additional charges apply for bar drinks, beer, wine and bottled water.

There is no charge for soft drinks at the Beverage Stations on Deck 11 of the Disney Dream.
Complimentary soft drinks are also available at the teens-only lounge, Vibe, though there is a charge for smoothies.

There is an extra charge for sodas as well as alcoholic beverages at the bars and lounges on board

Age Specific Activities
Q. Will there be activities geared toward different age groups during the cruise?

A. Absolutely! Parents of children under 3 years old can sign their little ones up for group babysitting and playtime at It’s a Small World Nursery. (An additional fee applies.)

Kids of all ages can enjoy a host of Character experiences throughout the cruise. Plus, the ship has its own kids pools and splash areas, as well as youth clubs and entertainment, family lounges, arcades and activity centers.

Guests ages 11 to 14 can head to Edge, an interactive play space exclusively for tweens. Edge features all kinds of fun, including a dance floor, a lounge area and the latest high-tech music, video and gaming systems. Plus, there’s karaoke, scavenger hunts, themed nights and other special events.

Vibe is our teens-only lounge, where kids ages 14 to 17 can enjoy music, movies, video games and more. Teens can also rejuvenate and refresh by checking out Chill, our teens-only spa.

Guests ages 18 and older have a number of adults-only activities and venues to choose from, including, state-of-the-art fitness centers, stylish nightclubs and lounges, indulgent spa and salon services, the secluded Quiet Cove Pool and elegant dining at the Palo and Remy restaurants.

Q. Will we meet Disney Characters on our cruise?

A. Yes! The moment you board the ship, opportunities abound to meet favorite Disney Characters and pose for photos or add new autographs to your book. You’ll see Characters around the ship, in stage shows and during kids’ activities in Disney’s Oceaneer Club. Plus, on Castaway Cay, you’ll have a chance to meet Disney Characters during an onshore Dance Party.

To provide a more relaxed experience during these special Character Greetings, complimentary tickets are required. Check the Personal Navigator newsletter in your stateroom for details and stop by the Port Adventures Desk on Deck 5, Midship from 11:30 AM to 3:00 PM to pick up tickets.

Q. How many swimming pools are on the ship, and are any for adults only?

A. On the Disney Dream there are 3 different Guest pools and a kids’ water play area. There’s a pool geared for younger kids, another for bigger kids and families and at least one reserved just for adults.

For your comfort, pools are heated to keep the water temperature at least 75 degrees. Children’s life jackets are available in the pool areas.

• Donald’s Pool—Bigger kids and families can enjoy a splash, swim or just relax in the sun.
• Quiet Cove Pool—Adults and Guests over age 18 can soak up some sun and cool off.
• Mickey’s Pool—This shallower pool gives younger sailors the perfect place to paddle and play.
• Nemo’s Reef—For kids under 3, this is the coolest place to get wet.

Q. How can I keep track of all the onboard activities and entertainment during my cruise?

A. Each evening during your cruise, a copy of the Personal Navigator newsletter is delivered to your stateroom. It contains the next day’s schedules for onboard entertainment, Character Greetings and activities, plus operating hours for locations such as the fitness center, spa, salon and pools. If you want further information or to pick up an extra copy, stop by Guest Services (deck 3, Midship).

When you’re in port, the Personal Navigator provides the local weather, plus the debarking time and when you’ll need to return to the ship.

Q. What is there to do onboard during days at sea?
A. Each day at sea is an adventure in itself for every member of your family. From action-filled activities to blissful relaxation, find Disney-style entertainment, wild waterslides, one-of-a-kind restaurants and lively themed parties!

Here are just a few of the activities available on board:
• Character experiences
• Deck parties
• Dining
• Entertainment
• Nightclub & lounges
• Pools
• Spa & Salon
• Fitness Center
• Youth clubs

Q. Do any of the onboard swimming pools have age or height restrictions?

A. Yes, for your safety, we ask that Guests with children understand the age and height requirements for all the pools on board. Please note that swim diapers are prohibited in all pools but are required as indicated in splash play areas.

AquaDuck – height 42 inches or taller
Donald’s Pool / Goofy’s Pool – adults and children ages 3 and older
Mickey’s Pool – ages 3 and older
Whirlpool Spa tubs – adult supervision required for Guests under age 16
Mickey’s Slide – ages 4 to 14; height at least 38 and no more than 64 inches tall
Nephews’ Splash Zone / Mickey’s Splash Zone / Nemo’s Reef – ages 3 and younger (swim diapers required)
Quiet Cove Pool – ages 18 and older only

Q. Are there onboard activities families can do together?

A. Yes, the cruise will offer onboard and onshore activities that are perfect for families to enjoy as a group. Make lasting memories during themed deck parties, cool off in Goofy’s Pool or Donald’s Pool, be captivated by the fancy footwork of a Broadway-style show or explore exotic ports of call.

Even mealtime gives your family time to be together with choices perfect for every age. Evenings present the opportunity for some laughs with karaoke, first-run movies, Family Game Shows and dance parties.

Also, be sure to stop by the Midship Detective Agency to pick up a game card for an interactive, play-at-your-own-pace adventure.

Q. What equipment and exercise classes are available in the fitness center?

A. The Disney Dream offers a modern, state-of-the-art fitness center featuring cardiovascular equipment and weight machines as well as a number of classes for yoga, Pilates, stretching and more.
For your convenience, showers, lockers, complimentary towels and dedicated men’s and women’s changing areas are provided.

Please note
• Fitness centers are open to Guests 18 and older only.
• There is no extra charge for use of the facilities, but an additional fee is required for group classes and reservations are recommended.
• You can also schedule a one-on-one 60-minute session with a personal trainer.
• Reservations for “Body Composition” and personal training can be made online through Disney Cruise Line’s “Planning Center” web page (after you receive your Booking ID# – 3 to 4 weeks before sailing).
• All classes and services may be reserved onboard after 1:00 PM on the first day of your cruise.

Q. Does the Fitness Center offer classes, personal trainers or other services?

A. Yes. Keep up your routine during any of the trained instructor-led exercise classes, or create your own exhilarating workout using the state-of-the-art equipment. For an additional fee, benefit from a more focused workout under the guidance of a personal trainer.

Walkers will enjoy on-deck treks with an ocean view. Or you may wish to enrich your time on board with a healthy lifestyle seminar. Fitness Center hours vary, so check the Personal Navigator for details. Please note the Fitness Center is for Guests ages 18 or older.

Q. Will my choice of dinner seating allow time to also see a live show in the evening?

A. Yes. Dinner seating times and show schedules are planned so you will have plenty of time to enjoy a leisurely dinner and attend a live show on the same evening.

If you are assigned the first dinner seating, you’ll be able to go to the later performance. If you are assigned the second seating, you can attend the early performance.

At the time you book your cruise, you will be assigned one of the 2 dinner seatings. Requests to change your seating time may be made online through Disney Cruise Line’s “My Reservations” page, (after you receive your Booking ID# – 3 to 4 weeks before sailing), or upon boarding the ship, if availability allows.

Entertainment
Q. Are reservations required or is there an extra charge for any of the live shows on board?

A. You don’t need reservations for any of the live shows and entertainment on a Disney Cruise, and there is not an extra charge.

In fact, the dinner seatings are scheduled to ensure that all Guests have plenty of time to enjoy their meal and to attend one of the evening entertainment performances.
Especially for Adults:
Q. Are there places on board that are for adults only?

A. Yes. The Disney Dream offers a number of areas reserved exclusively for adults. Guests 18 and over can enjoy:
• Stylish, sophisticated nightclubs and lounges featuring cocktails, entertainment and dancing
• The Quiet Cove Pool, a tranquil oasis where you can swim, enjoy whirlpool spas or soak in the sun
• A state-of-the-art fitness center, offering workout equipment, exercise and toning classes
• A spa and salon offering the ultimate in serenity, pampering and personal attention
• Adults-only dining at Palo, a northern Italian-themed restaurant
• Adults can enjoy the elegant French dining experience of Remy

In addition, the Disney Dream offers adults-only Port Adventures excursions (activities away from the ship while at ports of call).

Adults-only activities range from snorkeling tropical reefs to touring historic sites to dining under the stars to an open-air cabana massage on the beach at Castaway Cay.
Q. What spa and salon services are offered on board?

A. On board the Disney Dream, let yourself be pampered at Senses Spa & Salon. There you’ll find a full suite of deluxe spa treatments and beauty care, including massages, facials, haircare and much more in a tranquil and soothing setting.

Please note
• The Senses Spa & Salon is open to Guests 18 and over only.
• Spa and salon services are not included in the price of the cruise.
• You can make reservations online through Disney Cruise Line’s “Planning Center” web page (after you receive your Booking ID# – 3 to 4 weeks before sailing) or on board after 1:00 PM on the first day of your cruise.
Especially for Kids and Teens
Q. What is the Minor Authorization Form and is it required for all children?

A. The Minor Authorization Form authorizes an adult (age 18 and older) other than the parent or legal guardian to retain care, custody and control of a child during the span of a Disney cruise vacation. It is required for each child traveling without a parent or legal guardian.

The parent or legal guardian must complete this form on Disney Cruise Line’s “My Reservations” site after you receive your booking ID#, 3-4 weeks prior to the cruise date, naming each of the children it applies to, and it must be presented by the authorized adult at check-in at the port terminal.
Q. How do I make, change, cancel and prepare for an appointment at Bibbidi Bobbidi Boutique or The Pirates League?

A. Bibbidi Bobbidi Boutique and the Pirates League offer Guests aboard the Disney Dream magical makeovers using costumes, makeup, hair accessories and hairstyling. Transformations at each location are limited to specific age groups:
• Bibbidi Bobbidi Boutique—Guests ages 3 to 12
• The Pirates League—Guests ages 3 and older

This experience is not able to be pre-reserved online for children under the age of 3.

We recommend that parents of children who are celebrating their third birthday during the cruise request a reservation once on board. Appointments may only be made on the child’s third birthday or later.

Once your reservation is paid in full, you may schedule appointments online for Bibbidi Bobbidi Boutique and The Pirates League through Disney Cruise Line’s “My Reservations” page after you receive your booking ID#, 3-4 weeks prior to the cruise date.

You can make, change or cancel appointments online up to 3 days prior to embarkation. Once on board the ship, call extension 9438 or stop by Bibbidi Bobbidi Boutique, located on Deck 5, Midship.

Because space is extremely limited, we recommend you book your appointment early. While we will make every effort to accommodate changes to reservations, we cannot guarantee availability.

Cancellation policy: Reservations must be canceled at least 24 hours prior to the appointment time. A $10 charge will be added to the folio of Guests who fail to arrive for a reservation.

Be Ready for Your Appointment
To make the most of your transformation, we ask that you or your child:
• Please allow one hour for your total visit. You should arrive “ready to go” 15 minutes prior to the start of your appointment. The makeover itself will take about 45 minutes.
• Arrive with hair combed or brushed and, if applicable, have clean, bare fingernails.
• Be free of any scalp or skin conditions for at least 30 days prior to the appointment.

Guests ages 17 and younger must be accompanied by an adult age 18 or older. Please arrive at the check-in location 15 minutes prior to your scheduled appointment.

Q. What activities are geared for tweens and teens on a Disney cruise?
A. Tweens and teens can find a host of onboard activities designed just for them in the Personal Navigator newsletter, which will be delivered daily to your stateroom.

Both tweens and teens have onboard lounges just for them.

Tweens can head to Edge, an interactive play space exclusively for Guests ages 11 to 14. Here, kids can find all kinds of fun, including the latest high-tech music, video and gaming systems. Plus karaoke, scavenger hunts, themed nights and other special events.

Guests ages 14 to 17 can kick back at Vibe, our teens-only lounge, which features a big-screen TV, music stations, video consoles, games, snacks, a dance floor and much more.

Both of these activity centers let older kids cut loose and have fun away from parents, but always under the supervision of our trained onboard counselors.

Q. Are there swimming or splash pools for younger kids on board? And does the Disney Dream supply flotation vests?

A. There are a number of pools and splash zones for children to enjoy aboard the ship, including Mickey’s Pool, Donald’s Pool, and Nemo’s reef.

Note that the AquaDuck waterslide is designed for Guests 42 inches or taller.

Policies About Swim Accessories and Equipment
Please note the following policies about pool toys and swim accessories:
• Swim goggles that fit only over the eyes are permitted at all pools, hot tubs and waterslides.
• Swim masks that cover the eyes and nose are permitted at all pools. They are not allowed on any slides, including the AquaDuck.
• Snorkel tubes are not permitted at any pools, hot tubs or waterslides.
• Coast Guard personal flotation devices (PFDs), water wings and flotation sewn into bathing suits can be brought on board and are permitted in all pools and waterslides.
• Complimentary flotation vests are provided and may be used in all pools and waterslides. These vests can only be worn by children in the swimming pools to help with flotation and must not be taken ashore at ports of call, including Castaway Cay. Flotation vests are available for children and adults at the Pelican Plunge water-play area on Castaway Cay. However, these vests are for use only at this site and may not be used at the beaches.
• Floats, rafts and fun noodles cannot be brought on board and are not permitted in the pools.
• Please note that flotation vests are not a substitute for the life jackets located in Guest staterooms, nor are they a substitute for adult supervision.

Policies About Swim Diapers
The United States Public Health Service requires that only children who are toilet trained are permitted to enter swimming pools and spas aboard cruise ships.

Children who are not toilet trained are welcome to enjoy Nemo’s Reef and Mickey’s Splash Zone, where they must wear swim diapers. Please note that swim diapers are not permitted in the pools, hot tubs, spas or the AquaDuck.

Q. Is the Parental Debarkation Authorization Form required for all children?
A. No. The Parental Debarkation Authorization Form is only needed for children under age 18 who are leaving the ship alone or accompanied by an adult who is not traveling in the same stateroom as the child.

Forms must be completed by a parent or guardian and returned to the Guest Services Desk, located on Deck 3, Midship.

As a reminder, children participating in Port Adventures are required to be accompanied by a parent or authorized guardian, unless participating in a teen-only tour.

Prepare for Your Cruise
Q. What is included in the basic price of the cruise?

A. Once on board, your stateroom, meals and entertainment are included.

In addition, this is your chance to join with your favorite Focus on the Family friends in celebration of all God has accomplished through Focus over an amazing four decades of ministry. During the cruise – this will be the first holiday cruise aboard the Disney Dream in 2017 —you’ll have the opportunity to:
• Interact with Jim Daly, Greg (Vice President of Family Ministries) and Erin Smalley, Danny Huerta (Executive Director, Parenting), and other Focus leadership
• Participate in live events celebrating the 30th anniversary of Adventures in Odyssey
• Hear from respected teachers and longtime friends of Focus including Dr. Del Tackett (The Truth Project) and Ray Vander Laan (That the World May Know)
• Take part in Focus-exclusive family entertainment and activities
• Attend a live Focus on the Family broadcast
• Attend a concert featuring contemporary Christian artists
• Be a special part of not one, but TWO historic celebrations – the 40th anniversary of Focus on the Family and the 30th anniversary of Adventures in Odyssey

It’s all the little extras that add up to the most magical vacation¬–here’s a sampling of what’s included onboard the Disney Dream:
• Themed kids’ clubs brimming with Disney activities and entertainment – plus the longest complimentary hours at sea
• Immersive, private clubs for teens and tweens
• Exclusive adult areas, including a nighttime entertainment district, and fine dining
• State-of-the-art fitness center
• One-of-a-kind rotational dining – three amazing restaurants where the servers travel with you to each meal
• Complimentary soda, coffee, tea, lemonade, punch and water always available on the pool deck – at no additional charge
• 24-hour complimentary room service
• Broadway-style Disney musicals found only on board
• Special moments with Disney Characters
• First-run films at sea, some in 3D
• Themed deck parties with most voyages featuring fireworks at sea
• Spacious staterooms designed especially for families
• Legendary Disney service throughout the cruise

Q. What kinds of clothing, toiletries or other items should I pack for my cruise?

A. It’s simple to get ready for a relaxing, enjoyable time aboard the Focus on the Family 40th Anniversary Cruise. As a general guide, bring clothing you would take on a vacation to the Bahamas!

You can pack a little lighter, because there is a hair dryer in every stateroom as well as shampoo, conditioner, body lotion and soap.

Important Items
Be sure to carry all proof of citizenship, required documents, your method of payment, prescription medications (in original containers) and any valuable items with you.

Clothing
Bring lightweight clothing such as shorts, slacks, sundresses, jeans and short-sleeved or sleeveless tops.

Footwear – You may want to do some walking during port stops, so be sure to pack comfortable shoes like boat shoes, sandals or athletic shoes.

Sun wear – Swimsuits, hats or visors and sunglasses are a must. Also pack a high-SPF waterproof sunscreen if you plan to be at the pool or outdoors.

Party wear – Each cruise hosts a tropical deck party, so be ready to join the fun by bringing festive, colorful island wear.

Dressy attire – If you are planning to dine at Palo or Remy during your cruise, be sure to pack appropriate clothing for these more formal, adults-only dining experiences.

Other Items
Corrective lenses – If you wear prescription glasses or contact lenses, be sure to pack spare glasses or extra contacts.

Stroller – We recommend you bring your own stroller. However a limited number of strollers are available for rent on board. For ease of carrying and maneuvering your stroller on board, as well as for less bulky storage, we recommend you bring a lightweight, foldable stroller. Please note that Disney Cruise Line safety regulations require that all Guest equipment—including wheelchairs, electric mobility scooters and strollers—be stored inside Guest staterooms when not in use. Parking these devices in corridors or stairwell landings is strictly prohibited. Once on board, contact Guest Services if you need to find an alternate parking location.

Golf clubs – If you plan to golf at any of the port stops, you are welcome to bring your clubs. Please note that clubs do not count against your 2-bag limit, but you will need to store them in your stateroom.

Q. Will I need to bring cash, credit cards or foreign currency with me on my cruise?

A. During the time you are on the ship, you will not need cash or a credit card—all incidentals, purchases and services will be charged to your stateroom folio. In port, you may wish to carry cash or a credit card to buy snacks and souvenirs.

Q: Can I purchase ground transportation to and/or from the ship?

A: Yes, you can purchase transportation via the Magic Express to/from the Orlando airport or a local Disney Resort. The cost is $70 round trip or $35 one way per person. This can be done after you’ve received your Disney booking number approximately 3-4 weeks prior to sailing.

Q: What Travel Documents are required?

A: Proper travel documentation is required at embarkation and throughout the cruise for all guests. Even though a guest has completed the cruise line’s online registration, it is still the guest’s responsibility to present the required travel documents at the time of embarkation. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Disney Cruise Line (“Disney”), Focus on the Family (“Focus”) and its agents/affiliates assume no responsibility for advising guests of proper travel documentation.

Disney highly recommends all guests travel with a government-issued passport that is valid for at least 6 months following the return of the cruise. Although a passport is not required for U.S. citizens taking cruises that begin and end in the same US port, travelling with a passport may help to expedite your CBP clearance upon return to the US. Additionally, passports are required in the event you need to fly from the U.S. to a foreign port should you miss your scheduled port of embarkation or need to fly back to the US for emergency reasons.

The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the WHTI compliant documents, including Valid U.S. Passport, Passport Card, Original Birth Certificate issued by a government agency along with a government issued photo ID if 16 years of age and older, Original Certificate of Naturalization, Trusted Traveler Program Membership Card, e.g., Nexus Card, Sentri Card or Fast Card, Enhanced Tribal Card, A Consular Report of Birth Abroad or an Enhanced Driver’s License (EDL), which is only acceptable at land and sea ports of entry and cannot be used for air travel outside the U.S. The word ‘Enhanced’ must appear on the driver’s license. The following five states currently issue an EDL: Michigan, Minnesota, New York, Vermont and Washington.

Copies of US passports/naturalization papers, hospital certificates and baptismal certificates are not WHTI compliant documents and are therefore NOT acceptable.

For more information on the documentation requirements, http://directlinecruises.com/already-booked/documents-identification.htm
Passport numbers
Disney Cruise Line requests that you provide your passport number after you receive your Booking ID# – 3 to 4 weeks before sailing. Simply add the details to the Guest Information Form found in Disney Cruise Line’s “My Online Check-In”.

Please note: All travelers, including U.S. Citizens and all foreign nationals, are required to have a valid passport to enter or re-enter the United States by air.

Other Travel Documents
When you arrive at the port terminal, additional documents are required to start your cruise. Save time by using Disney Cruise Line’s “My Online Check-In” to complete these documents after you receive your Booking ID# – 3 to 4 weeks before sailing. Please be sure to bring the completed and signed Signature Form and Payment Authorization form with you to the ship.

When a minor (age 17 and under) travels without a parent or legal guardian, an accompanying adult must present a Minor Authorization Form, completed and signed by that child’s parent or legal guardian.

Onboard the Ship
All shipboard transactions are handled in a convenient, cash-free way in U.S. dollars. Purchases and services, including beverages, merchandise, photography, gratuities, and spa, salon, medical and laundry services, will be charged to your stateroom folio.

When you arrive at the Disney Cruise Line terminal for check-in, you may present any of these credit cards to use for charging incidentals:
• Visa
• MasterCard
• Disney Visa Credit Card
• American Express
• Discover Credit Card
• Diners Club International
• Japanese Credit Bureau

All charges must be settled before you leave the ship. You may use the credit card on file or pay with cash, traveler’s checks.

In Ports of Call
In the Bahamas and the Caribbean, U.S. dollars and major credit cards are accepted almost everywhere.

Q. Can visitors accompany me at the port terminal or board the ship prior to sailing?

A. We understand that you may wish to share the excitement of your cruise with family members and friends. However, visitors are not permitted in the Disney Cruise Line Terminal or allowed to board the ship. At the terminal and once you board, photographers are on hand to capture the moment.

Q. On the day our cruise begins, when will we be able to board the ship?

A. The Disney Cruise Line terminal typically opens at 11:00 AM. However, the exact time you’ll board the ship depends on several factors. During your designated Port Arrival Time, team members will complete your check-in and get you set for a carefree cruise.

If you arrive prior to your Port Arrival Time, we may request that you wait to enter the cruise terminal until your scheduled time.

In order to streamline the boarding process and select your Port Arrival Time, we recommended that you complete Disney Cruise Line’s My Online Check-In ahead of time.

Please note: Plan your arrival to ensure you will be able to complete your registration and board the ship prior to the Guest Onboard Time listed on your confirmation. Guests arriving after that time may be refused boarding.

Q. What are the benefits of acquiring and carrying a passport?

A. Not all Disney Cruise itineraries require that you travel with a passport. However, for added security we strongly recommend that all guests be in possession of a passport that is valid for at least 6 months following the cruise return date.
In addition to providing you and your family with approved identification for boarding the ship, having a passport prepares you to travel to any destination should the need arise.
In the unlikely event that you experience an emergency during your cruise that requires you to fly home from a foreign port, your passport allows you to board the flight without delay.

Q. What is the most secure way to carry and store valuables or medications during my cruise?

A. Always be cautious when carrying cash, credit cards, jewelry, cameras, personal electronics and medications. We encourage you to carry these belongings, along with any other items required for check-in or embarkation, in a day bag. Once on board, you’ll be able to store important items in your stateroom safe.

Please do not pack items of value in luggage that will not be with you at all times, such as bags checked with an airline or Disney Cruise Line luggage service. Please note that Disney Cruise Line is not responsible for lost personal items.

Traveling with Infants and Young Children
Q. Can infants or young children accompany their parents on Port Adventures?

A. Yes. Many Port Adventures are available for families with infants or small children.

Q. Can I purchase diapers and other baby supplies on board?

A. For your convenience, there are shops aboard the ship offering diapers and other common baby supplies for sale, subject to availability. Items include:
• Disposable diapers
• Pull-up style diapers
• Swim diapers
• Training pants
• Diaper rash cream
• Bottles
• Ready-to-feed infant formula
• Baby food
• Pacifiers
• Baby lotion
• Baby shampoo
• Baby powder

Q. What is the minimum age to cruise?

A. Your child needs to be at least 6 months of age on the day of sailing.

Q. Can I request a Pack ‘n Play for my stateroom?

A. You can request a crib by calling (800) 951-3532* after you receive your booking ID#, 3-4 weeks prior to the cruise date or through Guest Services once you’ve boarded.

Disney Cruise Line will provide a Pack ‘n Play or similar convertible crib, which can be used as both a sleeping crib and playpen for children under 35 inches tall.

Please note that cribs are furnished at no extra charge but are subject to availability.

*Guests under 18 years of age must have parent or guardian permission to call.

Q. Is babysitting available on board while the ship is in port?

A. Yes. Group babysitting is available for children up to 3 years of age. Babysitting aboard the Disney Dream is available through the It’s a Small World Nursery.

An additional fee applies, and group babysitting services on all days of the cruise are subject to availability. Because space is limited, we recommend you make reservations 3-4 weeks in advance of embarkation through Disney Cruise Line’s “My Reservations” page.

Q. Does my child have to be toilet trained to use the pools?

A. Yes. The U.S. Public Health Service requires that only children who are toilet trained are permitted to enter swimming pools and spas aboard cruise ships.

Even if your child isn’t toilet trained, he or she is welcome to enjoy the water play in the Nemo’s Reef area while wearing a swim diaper.

Please note: swim diapers are not permitted in hot tubs, spas or any Disney Cruise Line pools or waterslides, including the AquaDuck.

Booking & Reservations
Q. What are accepted currencies for my reservation?

A. The cruise price is displayed and received in U.S. dollars and all other purchases—including spa services, Port Adventures, premium dining and onboard shopping—are priced in U.S. dollars. These charges will be billed to your onboard folio, which is payable in U.S. dollars or with a major credit card.

Q. What are the Terms and Conditions of the Focus on the Family 40th Anniversary Cruise?

A. The Terms and Conditions of your cruise cover important areas relating to ticketing and cancellation, the responsibilities of Guests and the Cruise Line as well as policies relating to shipboard travel and your onboard experience.

You’ll be required to acknowledge reading and accepting our Terms and Conditions prior to submitting your payment.

Q. Why do I need to provide the birthdates for each member of my travel party?

A. Disney Cruise Line is required to provide birthdates and other personal information for each Guest regardless of age to U.S. Customs and Border Protection prior to departure.

We also use this information to ensure the best possible experience for every Guest, like determining eligibility for age-specific onboard venues and activities as well as Port Adventures excursions.

Q. Are there designated smoking areas on board?

A. In an effort to provide an enjoyable cruise experience for all Guests, smoking (including the use of electronic cigarettes) is only permitted by Disney Cruise Lines in the following designated areas:
Ÿ Deck 4, port side, aft, on the outside Promenade Deck from 6:00 PM to 6:00 AM
Ÿ Deck 12, port side, aft, the outdoor area accessible through the Meridian Lounge at any time
Ÿ Deck 13, port side, forward, near Currents Bar, at any time

Note: Guests found smoking in their staterooms or on their verandahs will be charged a $250 stateroom recovery fee by Disney Cruise Lines. This fee covers deep cleaning that includes air filter replacement, carpet extraction and the cleaning and replacement of drapes, comforters, blankets and pillows, along with verandah cleaning and maintenance.

Thank you for your understanding and cooperation

Q. Are single-occupancy fares available?

A. If you are traveling alone and would like your own stateroom, you will be charged the same total package price as 2 Guests staying in the same stateroom.

Q. How do I customize my Focus on the Family 40th Anniversary Cruise package?

A. You can customize your Focus on the Family 40th Anniversary Cruise by signing in to “My Reservations” on the Disney web site, after you have received your booking ID# approximately 3-4 weeks before sailing. Through “My Reservations” you can:
Ÿ Request a change to your assigned dining seating (subject to availability)
Ÿ Add ground transportation
Ÿ Make special requests such as:
o reserving a highchair, bedrails, or crib
o informing us of any dietary restrictions
o letting us know if you’ll be celebrating a special occasion during the cruise
• Reserve Onboard Experiences, such as:
o Port Adventures Excursions
o Spa and Salon Appointments
o Babysitting
o Reservations at Palo or Remy
o Fitness Classes

Q. How do I book Port Adventures, spa & salon services and babysitting?

A. Approximately 3 to 4 weeks before sailing, you will get your booking number with instructions to log on to “My Reservations” on the Disney Cruise Line web site. There you will be able to make reservations for Port Adventures excursions, spa services for adults 18 and older and group babysitting for children under 3 years of age.

Q: How do I view and edit travel details?

A: Until approximately 45 days prior to sailing, most changes to existing reservations can be made by logging in to the cruise reservation system by clicking on the “Book Now” button on the Focus on the Family 40th Anniversary Cruise web site and clicking on the “View My Account” button at the bottom of the screen. Within 45 days of sailing, any change requests will need to be submitted via email to focuscruise@landrykling.com.

Q: Can I use my Disney Vacation Club benefits to book accommodations on the Focus on the Family 40th Anniversary Cruise?

A: The Focus on the Family 40th Anniversary Cruise is a private charter, as such Disney Vacation Club points may not be used.

Q: What information is required to book the Focus on the Family 40th Anniversary Cruise?

A: You will need the following information available at the time of reservation:
All Travelers:
– Title
– First Name
– Last Name
– Address
– Gender
– Date of Birth
– Citizenship
– Address
– Country code
– Phone

Additional for Financially Responsible Traveler:

– Email Address
– Credit Card Information

Q: Can I make payments for my cruise over time?

A: Yes! Our easy monthly payment plan spreads your payments out over time for convenient budgeting and affordability.

You simply pay the deposit amount due at the time of booking (which is 10% of the reservation cost until November 12, 2016 and increases to 20% as of November 13, 2016) and the remaining balance due will be equally divided among the number of months between your booking date and the final payment due in August 2017.

The reservation system will automatically calculate the monthly payment amounts for you, or you can choose to pay in full upfront at the time of booking – your choice.

Q: What is the cancellation policy?

A: Due to the unique nature of this event, all reservations will be subject to the following cancellation policy:

From – To Cancellation Fee
Until Nov 12, 2016 $100 per room cancelation fee
Nov 13, 2016 – Feb 12, 2017 10% of total room cost
Feb 13, 2017 – May 12, 2017 25% of total room cost
May 13, 2017 – Jul 12, 2017 35% of total room cost
Jul 13, 2017 – Sep 28, 2017 50% of total room cost
On or after Sep 29, 2017 100% of total room cost

Q: Do I need to buy travel insurance?

A: While not required, we strongly recommend that all our Guests purchase travel protection. Protect your investment from cancellation due to unexpected emergencies with travel insurance.

As part of the booking procedure, you’ll have the option to buy travel insurance through Travel Guard, which provides travel assistance and reimbursement for expenses including trip cancellation, medical emergencies, and more.
* Travel insurance is available to residents of the United States and Canada (except Quebec) only. If you are a resident of another country, we recommend that you purchase travel insurance locally.

Travel Guard offers an insurance policy that will cover you for several reasons, including:
• Sickness, Injury, Death
• Inclement Weather
• Military Service
• July duty, subpoena, hijacking, quarantine
• Involuntary termination or layoff (after 1 year of employment)
• Work-related reasons

Cancel For Any Reason insurance is available for an additional cost. This option will provide 50% reimbursement of nonrefundable expenses if you cancel your trip for any reason not otherwise covered under the policy up to 48 hours prior to your departure. *Only available when this plan is purchased within 15 days of initial trip payment. Coverage must be purchased for the full cost of all prepaid nonrefundable trip arrangements.

For Pre Existing conditions to be covered, you must purchase full trip insurance within 15 days of your initial deposit and be medically able to travel at the time of purchase.

Your Name, Date of Birth (Age), and State of Residence are required to get a quote and to purchase travel Insurance.

For more information about travel insurance coverage, please call Travel Guard with any questions at (800) 826-4919.
Q. How do I select a stateroom?

A: Once you have indicated the number of guests traveling in your stateroom and selected your preferred room type, you will be given a choice of room numbers that are available that meet your criteria. Please note that depending on the number in your party, you may need to purchase more than one stateroom.

Q. How do I coordinate plans with friends and family in our travel party if we book separately?

A: Even if you book separately, you can link your reservations through the Disney online system once you have your booking ID number (provided approximately 3-4 weeks prior to sailing).

Q: How do I view my reservation details online?

A: You can view your reservation details and/or make payments by logging into the cruise reservation system. Just click on the “Book Now” button on the Focus on the Family 40th Anniversary Cruise web site and then click on the “View My Account” button at the bottom of the screen, then enter your User Name and Password.

Required Documents
Q. What do I need to know about the Payment Authorization Form?

A. The Payment Authorization Form under Disney Cruise Line’s My Online Check-in lets you set up a convenient onboard “Key to the World” account. It’s an easy way to manage how you and your travel party will charge incidental expenses to your stateroom folio.

Submit This Form Online
Just provide your credit card information and list which Guests are authorized to charge items to your account. Then get ready to enjoy a carefree cruise.

This form must be submitted, along with the Guest Information Form, before you can access the Disney Cruise Line Cruise Contract and, subsequently, the Online Check-In Signature Form.

If you do not submit these forms online at least 48 hours prior to boarding, you will need to complete them—and the forms you would access subsequently—at the port terminal.

Q. What do I need to know about the Guest Information Form?

A. You can find the Guest Information Form under Disney Cruise Line’s My Online Check-in. The form lets you provide Disney Cruise Line with important addresses, citizenship information, disembarkation details and emergency contacts so that we can ensure you and your travel party the highest standards of safety and quality of service.

Speed your boarding by submitting the form online
Just fill in the form and “Submit.” On the Confirmation Page, you’ll have the option to edit the form and print it for your records.

This form and the Payment Authorization Form must be submitted before you can access the Disney Cruise Line Cruise Contract and, subsequently, the Online Check-In Signature Form.

If you do not submit these forms online at least 48 hours prior to boarding, you will need to complete them—and the forms you would access subsequently—at the port terminal.

Ports & Port Adventures Excursions
Q. Do I have to submit a U.S. Customs Declaration Form at the end of my cruise?

A. Upon your cruise’s return to the United States, one adult Guest per family will be required to complete and submit a U.S. Customs Declaration Form.

Forms will be delivered to your stateroom and versions in different languages will be available at the Guest Services Desk located on Deck 3, Midship.

Guests may want to familiarize themselves with U.S. Customs guidelines and regulations concerning duty-free shopping. Please note that you will be subject to fines if you fail to declare purchases in excess of the Customs allowance.

Q. Are duty-free third-party deliveries allowed in ports of call?

A. Due to concerns for the safety and security of Guests, crew and ship, third-party deliveries are prohibited by Disney Cruise Line in ports of call. Guests are welcome to return to the ship with purchases made in port as long as those items can be examined by ship security upon boarding.
Learn about guidelines and restrictions for duty-free shopping at the U.S. Customs and Border Protection website

Q. Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Bahamas?

A. Each Guest returning from the Bahamas to the U.S. can bring back up to a total of U.S. $800 worth of duty-free merchandise (retail price). For the Focus on the Family 40th Anniversary Cruise, you will not be able to bring alcohol, cigarettes and cigars on board from the Bahamas.

Q. Does my child need to be accompanied by an adult to go ashore and is the Parental Debarkation
Authorization Form required for all children?

A. In general, Disney Cruise Line security guidelines require children under the age of 18 to be accompanied by an adult or Guest traveling in the same stateroom.

The Parental Debarkation Authorization Form is only needed for children under age 18 who are leaving the ship alone or accompanied by an adult who is not traveling in the same stateroom as the child. Completed forms should be returned to the Guest Services Desk, located on Deck 3, Midship.
Children participating in Port Adventures must be accompanied by a parent or guardian, unless participating in a teen-only tour.

Q. What happens if I decide to disembark at a port of call and not return to the ship?

A. Guests choosing to disembark in a foreign port and not return to the ship should make sure that they meet all of the documentation and entry requirements of that country. In some instances,
Guests may be assessed a fine or penalty according to local or national regulations.

U.S. citizens should consult the U.S. State Department’s Travel page for details relating to the requirements for entering specific countries and territories.

No adjustments to the price of a cruise will be made for Guests not completing the full itinerary.

Q. Are meals included with the Port Adventures?

A. Certain Port Adventures do include meals in the price. There are even some excursions designed around fine-dining experiences.

Even during excursions in which meals aren’t included, many Port Adventures allow for free time between activities so that you explore the area to find local dining or snack options.

Q. What is the Bahamas Value Added Tax?

A. Effective January 1, 2015, the Bahamas began requiring larger businesses and shops to charge a 7.5% Value Added Tax (VAT) on most consumer products and services.

Establishments authorized to charge the Bahamas VAT will be clearly marked with a Certificate of Registration. Smaller businesses that do not display a certificate are not permitted to add a VAT charge to your purchase.

VAT charges, if any, will automatically be included in the price of any Port Adventures excursion you book. However, the tax may be applied to some of the purchases you make while in the Bahamas.
The VAT rate is subject to change.

Q. Could any of the scheduled ports of call be changed during our cruise?

A. Disney Cruise itineraries only divert from scheduled ports in cases of extreme weather or other eventualities that may impact Guest safety or due to circumstances beyond Disney Cruise Line’s control. Every effort is made to alert Guests to port changes as soon as possible and, where feasible, prior to sailing.

Q. Are there things to do onboard and on shore if I’m not participating in a Port Adventure?

A. Yes. There’s plenty to do! Pools are open, along with some restaurants. Because many Guests are off the ship when it’s in port, you’ll have the perfect opportunity to enjoy “quiet time.”

Also, many Ports of Call offer opportunities to enjoy off-ship activities like beach outings, shopping or sightseeing on your own.
Guests 18 and older can work out at the fitness center or be pampered at the ship’s Spa and Salon. Teens 14 to 17 can also indulge themselves at our teens-only spa, Chill.

Q. Do I have to book Port Adventures in advance?

A. To ensure that you get to enjoy the Port Adventures excursions you want, we recommend you make reservations as soon as possible.

3-4 weeks prior to the cruise date, you can book online as follows:
• Go to Disney Cruise Line’s “My Reservations” page; then you can “View or Add Activities”
• On your day-by-day itinerary plan, choose the day you’d like to schedule your excursion; then select “Port Adventures” to see a list of available options
• Follow these same steps to review or change any Port Adventures excursion or other activities you’ve reserved

After departure, you can also make reservations at the Port Adventures desk located on Deck 5.

Q. What is the procedure for getting on and off the ship while we’re in port?

A. At most destinations, the ship docks right at the pier so you can disembark via a gangway. At some ports of call, the ship has to anchor offshore and “tender,” meaning smaller boats take you from the Disney cruise ship to the dock.

For Your Security
All adult Guests are required to show a picture I.D. and their Key to the World card to board and disembark the ship in all ports, including Castaway Cay.

In general, Disney Cruise Line security guidelines require children under the age of 18 to be accompanied by an adult Guest traveling in the same stateroom. However, a parent or guardian may sign a Parental Debarkation Authorization Form allowing their child to go ashore either unaccompanied or with another specified adult Guest. Completed forms should be returned to the Guest Services Desk, located on Deck 3, Midship.

Children participating in Port Adventures must be accompanied by a parent or guardian, unless participating in a teen-only tour.

For help booking your Focus on the Family Cruise, call (844)-386-3628.

For further assistance, email help@focuscruise.com

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